Team Lead Information

Thank you immensely for your leadership! Your dedication is truly invaluable to The Hope Center. 

WHO ARE WE?

As a team, we are…

MONTHLY REPORTS

You will receive a monthly email asking for updates on where you have witnessed God working in your service area during the previous month. These updates will be shared with the Hope Center Board members.

IMMIGRATION STATEMENT

Access our Immigration Statement HERE.

REIMBURSEMENTS

Please keep all receipts for any personal purchases related to your service area. Submit these receipts to Donna Riemer using the Hope Center Expense Reimbursement form for processing. Receipts must be submitted within 60 days of the purchase date to be eligible for reimbursement.

EVENTS AND/OR MEETINGS

Event Request Submission:

An Event Request form must be submitted and approved for meetings or events that will take place at the Hope Collective or the Hope Center to ensure the smooth organization of meetings and events.

** Event Request must be submitted at least 6-8 weeks in advance to secure your preferred date.**

Event Approval Process:

Depending on the event, approval notification could take a week to 10 days.

PHOTOS

As we refresh our marketing materials and website, we’re looking to include newer photos that capture the essence of The Hope Center. If you have any photos of our guests or volunteers, please upload them HERE. These images will give our graphic designers a wider selection to work with and help create a vibrant, updated look. No Dropbox account is needed to upload, but if you encounter any issues, please reach out. If you know someone on your team who often takes photos, feel free to pass along this request!

TEAM LEAD CONTACT LIST

Occasionally, you might need to reach out to one of our team leads for inquiries or to refer a guest. Please click HERE to access and download the most up-to-date contact list of the Hope Center Team

INCIDENT REPORT FORMS

Completing an incident report is essential for ensuring the safety and well-being of everyone at the Hope Center. When an unexpected event, accident, or near miss occurs, it’s important to document the details immediately. This helps us:

  1. Improve Safety: Reporting incidents allows us to identify potential hazards and take steps to prevent future accidents.
  2. Ensure Proper Follow-Up: Incident reports enable us to provide appropriate care or assistance to those involved and ensure that necessary follow-up actions are taken.
  3. Protect Everyone Involved: Clear documentation helps protect both individuals and the organization by maintaining a record of what happened.
  4. Comply with Legal and Organizational Requirements: Many incidents must be documented for legal reasons, as well as for internal policies.

By completing an incident report, you help create a safer and more transparent environment for everyone. Please click HERE to download the incident form.

BENEVOLENCE REQUEST PROCESS

Please follow these procedures to ensure a consistent and thorough process for handling benevolence requests at The Hope Center.

  • Assessment: The Service Team Lead completes a Benevolence Needs Assessment form for the guest in need.
  • Submission: The completed form is submitted to Donna Riemer, Director of Compassion, for initial review.
  • Approval Process: If approved by the Director, the request is sent to the Benevolence Team for final decision.
  • Outcome: The Director informs the Service Team Lead of the decision, who then notifies the guest.

All forms and communications regarding benevolence requests should be handled with confidentiality and respect for the guest’s privacy.

VOLUNTEERS

Team Volunteer Lists

The Hope Center keeps records of all service area volunteers and will request updates on a quarterly basis to ensure we stay current. Kindly provide your updated volunteer lists promptly when requested.

Hope Center “Serve” Form

When a potential volunteer submits the “Serve” form on the Hope Center or Hope Collective websites, you’ll receive an email notification from Polly with their contact details. Promptly respond to them, offering insights into possible service roles. If they wish to join your team, guide them through the Volunteer Onboarding process (see below). If no current openings exist in your area, please express gratitude. Timely communication is vital for a positive volunteer experience and advancing our mission.

VOLUNTEER ONBOARDING

All Hope Center volunteers are required to:

      • sign a Confidentiality Agreement
      • submit to a Background Check (must be done through Hope Center or Hope Collective – no outside organizations)
      • complete the Illinois Mandated Reporter Training and provide certificate of completion if you will be serving in Hope Legal, Hope Accessibility, Hope Foster, TMC, Thrive, Hope Refuge, Intake Team or Childcare.

The Hope Center Volunteer Onboarding Form will walk each volunteer through the necessary steps.

This is a 2-step Process (or 4-step for those requiring completion of the Illinois Mandated Reporter Training.

      • Step 1 – Volunteers should go to the Volunteer Onboarding form or scan the QR Code (see end of this document for all QR Codes) to complete the Volunteer Onboarding form, which includes signing the Confidentiality Agreement
      • Step 2 –  After submitting the form, volunteers will receive an email containing a link to fill out the Background Check Registration form. It’s important to note that background checks must be conducted through either Hope Collective or the Hope Center, rather than an external organization. DO NOT MISS THIS STEP. Check your “SPAM” folder if you do not get this email. Additionally, the email will include two separate links for completing Steps 3 and 4, specifically for individuals who need to take the Mandated Reporter Training.

Mandated Reporter Training

Mandated Reporter Training is required for volunteers serving in the following service areas: Hope Legal, Hope Accessibility, Hope Foster, TMC, Thrive, Hope Refuge, Intake Team and any Childcare worker.

GUEST INFORMATION

Notebird

The Hope Center utilizes Notebird, an app for tracking and managing guest interactions. As a Service Team lead, it’s crucial to log all your interactions with our guests into Notebird. This ensures that you and other service area leads are aware of each guest’s background, needs, and specific touch points, allowing for consistent and personalized care. You can find Notebird at www.notebird.app and easily save it to your mobile device’s home screen. Remember to maintain strict privacy and confidentiality when using Notebird. If you need access or have any questions about the app, feel free to contact Polly.

Resources For Guest Referrals

The Hope Center has a dedicated webpage designed for our intake team and service team leads to access Hope Center approved resources for guest referrals. This link is strictly for our use only. Please do not share the link with our guests. Resource Directory

FORM QR CODES